Cisco (CCNA), Macromedia (MMCP), Microsoft (MCP & MCSDT), A + , Net +

CERTIFICATIONS TESTS GIVEN ON-SITE

NETWORK SUPPORT TECHNICIAN (NST)

OBJECTIVE

Upon successful completion of the Network Support Technician program, the student will have been trained in the necessary skills to install and configure various operating systems (Microsoft Windows, Linux, Unix and Novell); to implement a Windows XP network; to configure and troubleshoot Windows XP network connections; to install and administer a Windows 2003 Server; to install and support Microsoft applications (Microsoft Office XP and Outlook); to install, configure, and troubleshoot a Cisco router; to install, configure, and troubleshoot various hardware components; and to communicate effectively in a business environment. Create Web Page animation and graphics with Macromedia. In addition, the student will be prepared to take the following industry certification exams: A+, Net+, MCSDT, MCP, MMCP and CCNA.

Having successfully completed this program, the student may qualify for positions such as Network Technician, Network Support Administrator, Help Desk Support Technician, or Desktop Support Technician.

COURSE DESCRIPTIONS

NST-151 Operating Systems 120 hours / 6 credits

This course is designed to teach the student to understand computer terminology and operating system concepts; understand DOS commands; understand the differences between various operating systems; troubleshoot operating system problems; launch applications; organize and manage the Desktop Windows environment; understand the Internet for technical support purposes; and navigate and edit Windows Registry files. This course prepares the student for the Operating Systems portion of the A+ certification exam. PREREQUISITE: NONE

NST-252 Windows 2000/XP Support 120 hours / 6 credits

This course will provide the student with the knowledge and skills necessary to troubleshoot basic problems end-users will face while running Windows XP Professional in an ActiveDirectory network environment, Windows XP Home Edition in a workgroup environment, or Windows 2000 Professional in a workgroup environment. PREREQUISITE: NST-151 OPERATING SYSTEMS

NST-352 Windows 2000/XP Applications Support 120 hours / 6 credits

This course will provide the student with the knowledge and skills necessary to trouble shoot basic problems end-users will face related to configuring and maintaining applications such as Microsoft Office, Outlook Express, Internet Explorer, and other applications that run on a Windows XP or Windows 2000 operating system platform. PREREQUISITE: NST-151 OPERATING SYSTEMS

NST-451 Advanced Routing Infrastructure 120 hours / 6 credits

This course will provide the student with the knowledge and skills necessary to (1) plan and design a simple LAN using Cisco routers, an IP addressing scheme to meet design requirements, and a simple internetwork using Cisco technology.; (2) implement and configure routing protocols, IP addresses, subnet masks, and gateway addresses on routers and hosts; (3) perform an initial configuration on a Cisco router and switch; (4) describe network communications using layered models and simple WAN troubleshooting; and (5) the ability to take the CCNA certification (Cisco Certified Network Associate). PREREQUISITE: NST-151 OPERATING SYSTEMS

NST-551 Computer Hardware 120 hours / 6 credits

This course is designed to teach the student to recognize and understand multiple system architectures and identify and install various types of hardware components in a standard desktop environment as well as prepare the student for the hardware portion of the A+ certification exam.

PREREQUISITE: NONE

NST-652 Macromedia Certified Professional 120 hours / 6 credits